Downloads, support
& privacy.
Who runs Practical Dept.
Practical Dept is operated by Audacity DOO, Dušana Vasiljeva 2, 11000 Belgrade, Serbia. Audacity supplies the products and product support. Polar is the merchant of record for purchases processed through its checkout. Downloads bought on Gumroad are processed under Gumroad’s buyer terms.
Company registration number (MB): 21697044. Tax identification number (PIB): 112551030.
Using the materials.
The included usage permission allows you to use and adapt the materials for your own work and commissioned client deliverables. Clients may receive the work you create. It does not allow resale or public redistribution of the pack, lessons, reusable skill library or source examples as a competing product.
Share the official free download link. Third-party software and fonts retain their own licences, included alongside the files. The separate Free Website Accent uses its included MIT licence. Read the full usage terms.
What the price covers.
Each product page shows the price for its included digital materials. Applicable tax and the final total are shown at checkout before payment. Claude Code or Codex access, optional providers, domains, website hosting and commissioned services are separate. Eligible offers are shown before checkout; discounts do not stack. Review the final total and purchase terms before paying.
Product support.
Paid products include 30 days of installation and getting-started help from purchase. Email help with installation, following the included instructions and troubleshooting reproducible problems with the supplied files in their documented environment.
We aim to reply within 2 business days, Monday–Friday excluding Serbian public holidays. This is a first-response target, not a guaranteed resolution time.
Custom design or development, client-project implementation, hosting administration, third-party accounts and unlimited revisions are not included.
For free downloads, bug reports are welcome; personal support and a response time are not promised.
The support window does not limit your statutory rights concerning faulty, misdescribed or undelivered digital content, including any legally required remedies or updates.
For product support, email hello@practicaldept.com.
Money-back guarantee.
Kits and courses come with a 14-day money-back guarantee. Work through the first lesson. If it isn’t useful, email us within 14 days of purchase with your order number and a line on what didn’t work, and we’ll refund the full price. One refund per customer. Write to hello@practicaldept.com.
The guarantee covers the AI kits, the AI Website Workshop, Your Own Shop and the Build & Deploy Bundle.
Website templates are complete source files, so the money-back guarantee doesn’t cover a change of mind. If a template doesn’t work as described and we can’t fix it, email us within 14 days of purchase and we’ll refund the full price. Your statutory rights for faulty or misdescribed files are unaffected.
Refunds are issued through Polar, our payment provider, to your original payment method. A refunded order’s download access and included support end with the refund.
The guarantee is in addition to your statutory rights concerning faulty, misdescribed or undelivered digital content, which are unaffected. Any applicable withdrawal right remains available unless validly waived. Purchases processed by Polar or Gumroad are also subject to that provider’s applicable buyer terms and refund decisions.
These terms do not reduce any rights attached to an earlier purchase. Keep your original receipt and the terms supplied with it. For help with an order, include its order number when contacting us.
Email signups.
When you request a free email course or a product launch notification, we store your email address, optional name, the product you chose, and when and where you submitted the request. These records are kept in Listmonk on our own server.
General tips, product news and offers are a separate optional choice. Signing up does not create a purchase. New course sending is paused; we ask new subscribers to confirm their address before sending the course or newsletter. Every marketing email includes an unsubscribe link. We do not send email addresses to website analytics.
Resend delivers our emails. It receives your email address and the message content. We keep delivery and unsubscribe records on our server to handle failed deliveries and stop unwanted messages. Open and click tracking are disabled.
You can request removal of your stored information using the support address below. Free downloads remain available without signup.
Product links in our emails.
Some product links contain a random reference connected to the email recipient in our private records. This helps us understand which emails lead to a checkout or purchase. Email addresses are never put in those links or sent to Umami. A link can be forwarded or opened by an email scanner, so we do not treat a link opening as proof of who visited.
This reference stays in the page’s memory while you browse, without a tracking cookie. Do Not Track and Global Privacy Control stop us from attaching it or campaign labels to a new checkout. The separate checkout reference lets us connect the checkout to its order. We keep campaign attribution for up to 90 days; accounting and purchase records have their own retention requirements. Contact hello@practicaldept.com to ask about or remove your campaign-link information.
Saving a checkout link.
If you ask us to email a product link, we store your address, the product, the time of your request and your reminder choice on our server. Resend delivers that email. This does not sign you up for a course or newsletter. We also keep a protected fingerprint of the requesting network address briefly to limit repeated submissions.
A reminder is optional and must be confirmed from the first email. We send at most one, usually a day after confirmation, and leave extra time if you recently received an offer from us. Before sending, we check for a purchase using the same email address and for unsubscribe or failed delivery records. You can stop checkout emails using the link in either message. A purchase made under another email address may not be matched.
Shop assistant, privacy & memory.
Chat is optional and no email is needed. In-chat feedback is kept with the conversation and deleted with it. Newsletter signup is a separate choice: we store the topics you select in Listmonk, along with your email, request time and consent version. New subscriptions require confirmation. Existing opt-outs are not reset. These preferences remain separate from chat deletion; unsubscribe using an email link or contact hello@practicaldept.com.
If you submit the optional email form, we save your address, your note and the time and consent wording in our shop contact system (Listmonk). This is a request for a human reply, not a marketing subscription. Nothing is sent automatically. The saved request is separate from the chat and remains available for the shop to review after the chat expires or is deleted. Email hello@practicaldept.com to withdraw or delete that request. Addresses are not verified just by submitting the form and are never sent to website analytics.
Oscar is an AI assistant. When you open the chat, an essential, protected cookie keeps your conversation separate from other visitors for up to 24 hours. No email address is required.
Your questions and the conversation context are sent to OpenAI to generate replies. Please do not include passwords, payment details or sensitive personal information. AI answers may contain mistakes; the product page and checkout show the purchase details.
TypeSafe AI also processes a limited, partly redacted conversation excerpt to assess sales questions and potential misuse. These assessments help our team review conversations; they do not automatically change replies or block visitors. Our team can read and respond to chats through a protected operator dashboard.
We keep the chat and its processing records on our server for up to 25 hours, including the hourly cleanup interval. The Delete chat control removes these records sooner. These AI providers process API requests under their own retention terms; deleting our copy does not recall a request already processed by that provider. Oscar extracts the customer details and needs you state to avoid repeating discovery. When you share your own contact details, those details and stated needs can be retained for up to 30 days, separately from the chat. An email address alone does not reveal another visitor’s profile: matches require a verified account or team confirmation. Delete chat removes its contribution to this customer memory; separate email-form requests remain as described above. Email hello@practicaldept.com to correct or remove customer details. Chatting does not subscribe you to emails. We do not send chat text or session identifiers to Umami.
Your information.
When you begin checkout or place an order, Polar shares the product, checkout or order status and your email address if you provide one. n8n routes verified events to our server, where we keep a small event record and update the relevant contact in Listmonk. Sandbox activity stays separate. A checkout or purchase never subscribes you to our courses, newsletter or promotional emails.
To ask about your stored information or request its removal, email hello@practicaldept.com.
The brief builder, practice exercise and website enquiry draft run in your browser. This site does not send their text to an AI service or store it in a customer account. Saving a brief creates a file on your device. If an email action is available, you review and send it through your own email app.
We use our self-hosted Umami service to understand which pages people visit, where visits come from and which email campaigns bring people to the shop. It records page views, clicks on free-download and checkout buttons, the selected product, and basic browser information without analytics cookies. It also counts Oscar opens, the first accepted message in a new chat, and clicks on products Oscar links to. These events let us measure the steps taken within an anonymous visit. We do not send chat text, chat identifiers, email addresses, form contents, customer or order identifiers, or discount codes to Umami. Only simple campaign labels are retained from page query parameters. Browser Do Not Track, Global Privacy Control and analytics opt-out preferences are respected.
For private customer gifts, we count file requests by day and gift, separating customer requests from our own tests. These totals contain no email addresses, private links or customer identifiers. Repeated requests can be counted more than once; they do not show whether a file was saved or used. Browser Do Not Track requests are excluded.
The hosting platform processes requests to serve the site. Opening checkout sends you to Polar, whose checkout and privacy terms apply to information you enter there. A page visit is not a purchase; purchase records remain separate from website analytics.